Terms And Conditions

Conditions of Booking

  • AMB TRAVELS LLC offers retail travel services to customers, which are provided by separate and independent vendors of travel services.
  • AMB TRAVELS LLC does not operate, control, or otherwise provide the services of the independent travel vendors. Hence, customer agrees that AMB TRAVELS LLC acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the clients’ benefit, and on the express condition that AMB TRAVELS LLC shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.


  • A contract is not deemed to be in effect until AMB TRAVELS LLC has received a signed booking form and confirmation together with any further relevant information requested.
  • In addition to our terms and conditions you will also be subject to the supplier’s terms and conditions which could limit or exclude liability to you.
  • When you make a booking, you guarantee that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which is given to you by us or any of our employees or suppliers is passed on to all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking.

Special Requests:

  • Clients who have special requests must specify such requests. Whilst AMB TRAVELS LLC will do its best to accommodate such request  it does not guarantee that it always can and these are often subject to the supplier’s discretion / weather conditions on arrival.


  • A non-refundable deposit is required at the time of booking, this will be advised at quotation.
  • Certain suppliers require up to 100% pre-payment, (this will be advised at time of booking if it applies).
  • Payments must be accompanied by the original passport and tickets of all the passengers traveling.
  • Should a booking be required for check in within 5 working days then a deposit of 01 night hotel will be / service booked will be required.
  • Whilst making the booking accurate details will be required

Final Payment:

  • All reservations must be prepaid. Final payment is due at least ten weeks prior to departure. This may vary in the case of certain suppliers, any variation in stipulated terms and conditions will be advised at time of booking. In making payment you confirm that you have read and accepted these Terms and Conditions.
  • Failure to remit final payment on due date will result in cancellation of reservations, forfeiture of deposit and may attract cancellation costs. Interest at 5% above the current prime bank overdraft rate may be charged on all overdue amounts.
  • We shall deliver your final travel documents on receipt of full and final payment of the tour cost.
  • All rates are subject to a revision if there is a fluctuation in the currency rates
  • All rates, terms and conditions are subject to change without notice

Reservations and Payment:

  • Payments are due upon confirmation. A non-refundable, non-transferable deposit of 20% of the total land price is payable at the time of making your reservation depending on the type of holiday booked.
  • The balance of the tour price is payable not less than 10 weeks prior to departure.
  • AMB TRAVELS LLC reserves the right to cancel any reservations for which the total amount due has not been received by the due date, in which event the deposit paid will be forfeited to AMB TRAVELS LLC.
  • Reservations will only be considered confirmed bookings when the deposit has been received by AMB TRAVELS LLC. We can guarantees the price of land arrangements only once full payment is received, except where subsequent increases are beyond our control. These include but are not limited to change to government taxes, flight / cruise cancellations, natural calamities, weather conditions.

Cancellation and curtailment:
Land Arrangements (hotels, tours, transfers). All deposits are non-refundable/non-transferable. In the event of a cancellation, the following cancellation fees will be imposed:
Passengers who cancel at any time prior to departure will forfeit their deposit.

  • Passengers cancelling within 8 to 4 weeks of the departure date will forfeit their deposit plus 40% of the total tour cost
  • Passengers cancelling within within 4 to 2 weeks of the departure date will forfeit their deposit plus 50% of the total tour cost
  • For cancellations within 2 weeks of the departure date 100% of the total tour cost will be forfeit.
  • For travel over high or peak season dates, additional cancellation charges may be imposed, subject to charges of the suppliers and airlines.

Air tickets:

  • It is your responsibility to be in possession of valid air tickets
  • Please ensure the arrival time / departure time, airport name, all client details are checked thoroughly by the client while booking.
  • We do not issue airline tickets


  • All package pricing is based on 2 adults sharing a room unless detailed otherwise.
  • Supplements may apply for single traveller’s.
  • AMB TRAVELS LLC makes every effort to ensure all details are correct at the time of publishing on our website / documents, however reserves the right to make changes to the price as quoted or advertised prior to booking.
  • All costs advertised are based on tariff’s and/or exchange rates at the time of publishing. There may be a booking fee payable per person for certain services.
  • All such fees will be highlighted to you during the course of making your booking.
  • Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your booking e.g. local hotel or airport arrival/departure taxes, we will make every effort to inform you of any additional taxes payable locally however cannot place any guarantee on this amount.
  • Where applicable, prices are quoted at the ruling exchange rate.
  • Until AMB TRAVELS LLC has received payment of the Price in full, it reserves the right to charge any fluctuations to the Client’s account and the Client undertakes to pay for any such fluctuation on demand. The onus will be on the Client to check that there have been no changes in the Price prior to making full and final payment. 
  • Should the Client be a group booking and the group number deviates from the number required for the Booking, we may reserve the right to re-cost the Price and raise a surcharge.
  • Should any Client refuse to accept and pay such surcharge, it may result in the cancelling of the Booking and retaining of any payment made.
  • All information contained in the AMB TRAVELS LLC website are to the best of our knowledge accurate at the time of publication, but we accept no liability for any errors / inaccuracies that may occur.
  • Should airport/hotel/security/fuel charges/taxes fluctuate, beyond our control, they will be passed on to the client accordingly.


  • We are travel and holiday organizers only.
  • We do not control or operate any airline, neither do we own or control any shipping company, coach company, hotel, transport or any other facility or service.
  • We take care in selecting all the ingredients of your holiday, but because we only select and inspect them, and have no control in running them, we cannot be held responsible for any death, injury, loss or damage which is caused by the act of the management or employees of any hotels, airlines, coach and shipping company who are the company’s independent contractors.


  • There could be a variation of policies for bookings / reservations made by the hotel management during peak season / trade fair / New Year / Christmas Eve, public holidays etc.
  • Prices will be higher than the regular rate
  • Accommodation during this period will be as per the policies / rules laid down by the hotel management
  • Cancellation / amendment charges would be 100% of the tour cost once booking is confirmed
  • Should part of the stay be during this period the higher rate will be applicable for entire duration of the stay as specified by the hotel
  • Full payments would have to be made to confirm reservations during peak season.


  • We are travel and holiday organizers only. We do not control or operate any airline, neither do we own or control any shipping company, coach company, hotel, transport or any other facility or service.
  • We take care in selecting all the ingredients of your holiday, but because we only select and inspect them, and have no control in running them, we cannot be held responsible for any death, injury, loss or damage which is caused by the act of the management or employees of any hotels, airlines, coach and shipping company who are the company’s independent contractors.

Possible Changes:

  • AMB TRAVELS LLC and its service providers reserve the right to cancel any reservations prior to departure; in which event the entire payment will be refunded without any further obligation.
  • The duration of the package may have to be extended or curtailed owing to unforeseen changes in transportation schedules. Any resultant expense shall be borne by the passenger and any saving refunded.


  • An amendment fee will be charged for each amendment made to confirmed reservations , in addition to any amendment/cancellation fees the supplier may charge and this will be advised prior to confirming the amendment.
  • All changes are subject to availability, limitations and restrictions of the relevant travel supplier. The refundable portion of your purchase price (if any) will be refunded to you and to the extent we are refunded by the travel supplier; we shall pass this refund onto you, minus any applicable amendment fees.
  • If the change means that the cost of your booking has increased, the difference will be passed onto you.

Travel Documents:

  • It is the personal responsibility of each passenger to ensure that they are in possession of the correct documentation prior to departure.
  • It is understood that you provided AMB TRAVELS LLC with the travellers’ full names as per the travellers’ passports.
  • Failure to provide the correct names as per passport could result in denied boarding or deportation. You should ensure that you travel with your booking confirmations, e-tickets and any other travel documentation at all times.
  • We cannot be liable for any supplier not providing you with the booked product or service if you do not produce such documentation.
  • You may also be called on at check-in to produce the credit card used to make the payment or proof of deposit where paid by cash or cheque.


  • AMB Travels LLC will not be liable whatsoever for any loss/damage/personal health/ eventualities of war/civil action/act of terrorism/act of God, natural disasters or adverse weather conditions during or resulting from your holiday. 
  • IT IS MANDATORY THAT YOU TAKE OUT ADEQUATE HOLIDAY INSURANCE. We strongly advise passengers to take out insurance covering cancellation, medical expenses, loss of baggage, curtailment and default at the time of booking.


  • Should the client experience or complain of any difficulty by failure of any part of the service, (even in circumstances beyond our control) AMB TRAVELS LLC will give prompt assistance to the client in difficulty.
  •  The client must communicate at the earliest opportunity, in writing or similar form to AMB TRAVELS LLC (and the supplier of the service concerned) to enable AMB TRAVELS to assist. No compensation can be considered after the event if we are not given this opportunity to rectify the situation.

Responsibility and Liability:

  • AMB TRAVELS LLC cannot be held responsible for any charges that appear on a passenger’s credit card, nor accept the responsibility of having any of these charges reversed or corrected upon the passenger’s return to their home.
  • AMB TRAVELS LLC shall not be liable for any injury, death, loss, damage, accident, delay or inconvenience, howsoever caused, during any journey, tour, residence or other facility arranged or booked by the AMB TRAVELS or any of its suppliers.
  • Any loss or additional expense due to delays, changes or cancellations of air, rail, road, sea or any other service, strikes, sickness, theft, war, weather or other causes, will have to be borne by the passenger.
  • AMB TRAVELS LLC makes every effort to ensure that all the arrangements and services connected with a passenger’s itinerary will be carried out as specified by the supplier in an efficient and effective way. However we do not have direct control over the provision of services by suppliers and whilst they are in all cases carefully selected with great care, we do not accept liability for error and omissions of such suppliers.


  • Please be aware that hotels undergo renovations for time to time. Hotels generally take all possible steps to limit disruption and inconvenience to their guests when that occurs. We will not entertain complaints or requests for refunds if a hotel is carrying out renovations whilst a guest is resident.
  • If we are specifically advised of renovation work in advance by the hotel information will be passed on to the passenger but it is important to understand that this is subject to change and that we may not always be notified.
  • Star ratings or other such gradings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria and standard applied within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any level or measure of service or standard.
  • AMB TRAVELS LLC does not take responsibility for hotel content (including images, facility listings, descriptions etc.) displayed on our website. Hotels may change facilities and property features without prior notice and it is the customers’ responsibility to confirm facilities directly with the hotel at the time of travel.
  • Normally the check in is 1400 hrs at all hotels worldwide and check out is 1200 hrs. Early check in and late check out is strictly subject to availability at the hotel and we cannot guarantee the same. Should the client arrive early morning and be requiring the room upon arrival, then the same will have to be pre-booked and paid for. 
  • Where special requests are made in terms of room allocation, adjoining rooms, diet consideration etc., every effort will be made to ensure that they are honoured. However the company shall not be held responsible if due to operational constraints the same cannot be provided. Any damages caused to the hotel room during your stay shall be payable by you and the company will not be liable for the same.
  • We shall try our best to confirm the same hotel that we have based our quotation upon. However the same would be subject to availability at the time of confirming your booking. We shall however ensure that we confirm a hotel of similar category

Car Hire:

  • Car Hire bookings are subject to additional terms and conditions as detailed by the supplier and may stipulate minimum/maximum ages with surcharges applicable.
  • These will be advised to you at time of booking.
  • If you are over the age of 60, or under the age of 25, it is your responsibility to check with the rental supplier for eligibility. If you fail to check and you are under/ over the age limit you may not be given the car.
  • A valid driving licence is required for all drivers, if booking international car hire, you may be required to be in possession of an international drivers licence plus photo card drivers licence. The licence must be valid at the time of rental and remain valid throughout the rental period. We will not be liable for any compensation or otherwise if you fail to show a valid driver’s licence to the supplier and are refused a vehicle. Please ensure you are familiar with any excesses that may apply in the case of accidental damage, theft or otherwise.
  • Any damages caused to the car while driving, accidents are the passengers liability and we shall not be held responsible for the same.


  • Certain countries you visit may require you to take proper vaccinations. You are strongly advised to take the necessary precautions in this regard and it is your responsibility to take the necessary vaccinations.
  • Please also heck with your local medical practitioner before departure or a medical practitioner well versed in tropical diseases immediately upon arrival at any tropical or sub-tropical destination. If this has not been done prior to departure, it is imperative to do so upon return.

Visa/Passport information:

  • U.S. citizens travelling to any destination outside of the United States will be required to present a valid U.S. passport. Passports must be valid for 6 months past the return date.
  • Some countries require a visa for transit or entry. Passengers are responsible to ensure that they have all the proper documents for entry.
  • All names on documents must match the legal name on your photo I.D., and travel document information must match tickets. Please check the State Department website at https://travel.state.gov for further information.
  •  Immunizations may also be required. Failure to comply with these regulations may result in denied boarding, denied entry, and/or government imposed fines.
  • If you are a citizen of another country, there may be additional requirements. Check with the nearest consulate or embassy of the destination you are travelling to and find out the entry requirements for non-U.S. citizens.

Website Access and Use:

  • Access to and use of the website is entirely at the user’s risk.
  • AMB TRAVELS LLC may discontinue or suspend the website at any time without notice, in such a circumstance it will endeavour to fulfil all prior obligations to clients.
  • Special Travel may block, terminate or suspend any user’s access at any time for any reason in its sole discretion, even if it continues to allow access to others.
  • AMB TRAVELS LLC makes no representations and gives no warranties concerning the information provided or made available on any linked sites nor the quality or acceptability of the products or services offered by any persons or entities referenced in any such sites and not owned operated by AMB TRAVELS LLC


  • Subject to statutory constraints or compliance with an order of court, AMB TRAVELS LLC undertakes to deal with all Client information of a personal nature on a strictly confidential basis.